Thank you for purchasing our digital marketing services. We strive to ensure our customers are happy with their purchases. However, we understand that there may be instances where you need a refund or wish to discontinue using our services. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.
1. Digital Products and Services
Our products and services include, but are not limited to, SEO services, PPC management, social media marketing, content creation, and other digital marketing solutions.
2. Refund Eligibility
We offer refunds under the following conditions:
- Initial Dissatisfaction: If you are not satisfied with our services within the first 14 days of purchase, you are eligible for a full refund.
- Service Not Delivered: If the service purchased has not been delivered within the specified timeframe and you have not accessed any part of the service, you are eligible for a full refund.
- Technical Issues: If there are technical issues on our end that prevent you from using the service effectively, and we are unable to resolve these issues within a reasonable timeframe.
3. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Change of Mind: Refunds are not provided if you change your mind after the purchase.
- Partial Services Used: If you have accessed or used a significant portion of the service.
- Custom Services: Custom digital marketing services that have been tailored specifically for your business needs are non-refundable once the work has commenced.
- Subscription Services: Monthly subscription services that have been used or partially used are non-refundable. You can cancel the subscription at any time, and it will be effective from the next billing cycle.
4. Cancellation Policy
- Monthly Services: You may cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle.
- Project-Based Services: For project-based services, you can cancel before the work begins for a full refund. Once the work has commenced, refunds will be prorated based on the amount of work completed.
5. How to Request a Refund
To request a refund, please contact our customer support team at [your email address or phone number]. Provide your order number, the reason for the refund request, and any supporting documentation or evidence. We will review your request and respond within 5-7 business days.
6. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the issue by contacting our management team at [escalation contact information]. We will work with you to resolve the dispute amicably.
7. Changes to this Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund practices.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us